Exchange Policy
Safety First provides exchange options under specific, transparent conditions to protect our customers:
- Notification Timeframe: Customers must notify us of any damaged, wrong, or defective item within 2 days of receiving the shipment.
- Original Condition: Returned items for exchange must be in original condition with tags and protective sealants intact.
- Custom Signage Note: Custom printed signs or customised size orders are made specifically for your facility specifications and are non-exchangeable unless defective upon arrival.
Colour Variations & Specifications
Due to variations in monitor colour calibration, digital previews, and manufacturing batch dyes, actual printed sign colours or powder coatings on equipment may vary slightly from online product images.
Safety First ensures all products conform strictly to OSHA, ISO, and Factories Act colour standards (e.g. Safety Red, Warning Yellow, Mandatory Blue, Emergency Green).
Dispute Resolution Process
We strive for 100% customer satisfaction. In case of any dispute regarding orders, billing, or equipment performance:
- Contact our support team immediately at info@safetyfirst.com.pk or call (0301) 874 6998.
- Provide your order number and photo/video evidence of the issue.
- Our technical inspection team will review and resolve your query within 3 business days.
Payment Security & Guarantee
All payments made to Safety First via direct bank transfer or Cash on Delivery (COD) are handled with strict privacy protocols. Bank details provided on Bank Details Page represent official Barry Group accounts.